Privacy Policy kiss888 — Malaysia Player Data Protection

Kiss888 collects your personal information solely to provide a safe, fair, and high-quality online wagering service. We only collect data that is strictly necessary — nothing more, nothing less.

Information you provide directly:

• Registration information: Full name, date of birth, email address, phone number, and the password you create when opening an account.
• KYC information: A copy of your national identity card (MyKad), passport, or other valid identification document, along with proof of address such as a bank statement or utility bill.
• Financial information: Bank account details, e-wallet usernames (Touch 'n Go, GrabPay, Boost) used for deposits and withdrawals.
• Communication: Records of your conversations with our customer support team via live chat, email, or other communication platforms.

Automatically collected information:

• Technical data: IP address, device type, operating system, browser version and screen resolution.
• Usage data: Pages visited, access times, games played, session duration and general wagering patterns.
• Cookie data: Preference and session data saved via browser cookies to enhance your user experience.

Every piece of information we collect has a clear and lawful purpose. kiss888 uses your data for the following purposes:

• Account management: Creating, verifying, and managing your player account, including processing identity verification and KYC.
• Transaction processing: Ensuring deposits and fund withdrawals are processed accurately and securely to the correct account.
• Platform security: Detecting and preventing fraudulent activity, multi-account use, money laundering, and other security threats.
• Legal compliance: Fulfilling our obligations under applicable laws, including anti-money laundering (AML) requirements and know your customer (KYC).
• Responsible wagering: Monitoring betting patterns to identify players who may need responsible gambling support.
• Service improvement: Analysing usage patterns in aggregate and anonymised form to improve the platform, games, and user experience.
• Service communication: Sending important notifications related to your account, security updates, and changes to our terms of service.
• Marketing (with consent): Sending information about promotions, bonuses, and exclusive offers — only if you have consented to receive marketing communications.

We will not use your data for any purposes not stated here without first obtaining your consent. Any new use of your data will be communicated through updates to this privacy policy.

Kiss888 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

• 256-bit SSL Encryption: All data communication between your device and our servers is encrypted using the latest TLS protocol.
• Access control: Access to player personal data is strictly limited to staff who require it solely to perform their duties.
• Two-factor authentication (2FA): Our internal systems use multi-factor authentication for all staff access to the player database.
• Regular security audits: The kiss888 platform undergoes regular security audits and penetration testing by independent third parties.
• Automatic backup: Data is automatically backed up to separate secure locations to ensure service continuity.
• 24/7 Monitoring: A round-the-clock threat monitoring system to detect and respond to any intrusion attempts.

Kiss888 does not sell or disclose your personal information to third parties for their own commercial purposes. However, there are limited situations where we may need to share your information:

• Service providers: Third parties that help us operate the platform — such as payment service providers, game providers (Pragmatic Play, Evolution Gaming), and technical support services. They are bound by confidentiality agreements and may only use your data for specified purposes.
• Legal requirements: When required by law, court order or a competent regulatory authority, we may be required to disclose certain information.
• Rights protection: To protect the rights, property, or safety of kiss888, our players, or the public — for example, in fraud or money laundering investigations.
• Business transfer: In the event of a merger, acquisition, or asset sale, player data may be transferred as part of that process. You will be notified in advance.

In all data sharing instances, we ensure that the receiving parties comply with data protection standards equivalent to or stricter than those we uphold.

Kiss888 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:

• Essential cookies: Required for core platform functionality — such as maintaining your login session and ensuring security. These cookies cannot be disabled.
• Performance cookies: Collecting information on how you use the platform to help us identify areas for improvement. This data is aggregated and anonymised.
• Functional cookies: Saving your preferences such as language, display settings, and game preferences to provide a more personalised experience.
• Marketing cookies: Used to deliver relevant advertisements and promotions to you. You may opt out of these cookies via your browser settings.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of the kiss888 platform.

As a kiss888 player, you have the following rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights:

• Right of access: You may request a copy of all personal information we hold about you at any time.
• Right to rectification: If any of your information is inaccurate or out of date, you have the right to have it corrected.
• Right to erasure: Under certain circumstances, you may request that we delete your personal data. Please note that we may need to retain some data to comply with legal obligations.
• Right to restrict processing: You may request that we restrict how we process your data under certain circumstances.
• Right to data portability: You may request your data in a machine-readable format for transfer to another service provider.
• Right to object: You may object to the processing of your data for direct marketing purposes at any time.

To exercise any of these rights, contact our customer support team. Your request will be processed within 30 business days of receipt.

Kiss888 is an online betting platform intended solely for individuals who are of legal age 18 and above. We do not intentionally collect or store personal information from minors.

If we discover that a minor's personal information has been collected without our knowledge, we will take immediate steps to delete that information and close the associated account. Parents or guardians who become aware that their child has registered on our platform are advised to contact us immediately.

In operating a global platform, some of your data may be processed or stored outside Malaysia — in particular by international technology and gaming service providers that support kiss888 operations.

When this occurs, we ensure that such data transfers are protected by appropriate mechanisms, including:

• Data processing agreements compliant with equivalent data protection standards.
• Use of standard contractual clauses recognised for international data transfers.
• Ensuring data recipients comply with privacy and security policies that are equivalent or stricter.

Kiss888 only retains your personal information for as long as necessary for the purposes stated in this policy, or as required by applicable law.

Once the retention period ends, data will be securely deleted or anonymised so that it can no longer be linked to a specific individual.

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal information, please contact our Data Protection Officer team:

• Email: [email protected]
• Live Chat: Available 24/7 via the kiss888 platform
• Response time: Within 2 business days for general enquiries; 30 business days for formal data rights requests

We also accept privacy-related inquiries via the in-platform support form. All communications will be handled with complete confidentiality and professionalism.